Customer Feedback

Northern Skills Group are keen to hear from our customers and encourage feedback from both employers and learners to ensure we continue to deliver a high quality service.

If you are an employer or learner and would like to share your views on what we do well, how we can improve or what you would change please do not hesitate to inform a member of our team. We welcome all feedback, good or bad and are committed to acknowledging all feedback we receive.

Your view counts

If you'd like to contact us regarding any feedback please contact a member of our team on 03453 40 40 40 or contact us online

At Northern Skills Group we welcome your views so that we can answer your concerns and improve our services for the future. Please download the document below for information on how you can inform us of any concern or complaint you may have. All correspondence is treated in confidence.

Complaints Procedure (for electronic completion) / Complaints Procedure (for printing & manual completion).

You can also put your concerns in writing to, Northern Skills Group Customer Complaints,The Stamp Exchange, Westgate Road, Newcastle upon Tyne, NE1 1SA